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Availability
We will estimate shipping and delivery dates for you based on the availability of the items and the shipping options you choose. Shipping date estimates will appear both in the cart or from the "Estimated Arrival" links located on the Product List and Product Detail page. Once you've placed your order, you will be able to see both shipping and delivery date estimates in the order confirmation e-mail and in the relevant order summary in Your Account as well.
Pre-Order Items
If an item is out of stock but available for pre-ordering it will display in the "Choose a Color" pulldown with an estimated ship date. Though not a guaranteed date, we will continue to accept orders for the item and usually ship it by the date listed. Additionally, the "Add to Cart" button will read "Pre-Order This Item" to let customers know of the delay. The Pre-Order shipping date will also appear in your shopping cart.
Out of Stock Items
Sometimes an item will go out of stock on the Web site and it takes us a little extra time to get it off of our virtual "shelves". Usually we try to remove these items as soon as possible. When we can't, an "Out of Stock" message will display. Some of these items come back in to stock, while others are closeouts and are gone forever. If you have a question about an out of stock item, please contact us.
If you have a question about the availability of a specific title in bulk, please contact our corporate sales department. In general, we strive to keep our availability as accurate as possible.

Contact Customer Care
If you have a customer service issue that requires immediate attention, please email us or call us toll free at 800-820-6126.

Did you know? eBags also does Corporate Sales & High Volume Orders.

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