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Problems with an email Gift Certificate?
If you are having trouble redeeming an email Gift Certificate, your intended recipient never received the email Gift Certificate you sent them, or if the gift recipient has lost their authorization code, we can help. Please email us or call us at 800-820-6126 with the following information:

Your email address
Your full name
The original order number (if available)
The original email Gift Certificate authorization code (if available)
The name and address of the gift-giver or gift recipient (if available)
If you are having trouble with purchasing an eBags email Gift Certificate, simply call our World Class Customer Care team at 800-820-6126 . While we are unable to complete email Gift Certificate purchases for you, we will do our best to walk you through the process online.

Contact Customer Care
If you have a customer service issue that requires immediate attention, please email us or call us toll free at 800-820-6126.

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Customized logo bags for your event
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